Congratulations to Phil Clarke on getting awarded Employee of the Month from Denbighshire Homeless Prevention Team!
Phil delivers Skills-Tu Life programmes and is the Ambassador Service Lead in our Denbighshire Ambassador Service which we deliver alongside the Denbighshire County Council Homeless Prevention Team. Due to the amazing work he has been doing in the team he has been awarded Employee of the Month!
Read the amazing feedback that led to Phil receiving this award:
Introduction
In community and social inclusion work, the impact of one dedicated individual can resonate through the lives of many, creating ripples of positive change. Phil is , an empathetic and caring professional and, has made a profound difference not only in the lives of the citizens he serves but also among his colleagues.
This case study explores the influence Phil has had through his work, particularly through the Ambassador Programme and “Skills Tu Life” courses, his regular catch-ups with citizens, and the supportive environment he fosters among his colleagues.
The Impact on Citizens
Phil’s dedication to the well-being of the citizens he serves is evident through the success stories that have emerged from the Ambassador Programme and “Skills Tu Life” courses he delivers. This course has been pivotal in helping individuals gain placements, significantly improving their well-being. The gratitude expressed by the citizens highlights the transformative role that Phil plays in their lives.
For instance, citizens referred to Phil’s course have consistently been successful in securing placements, which has led to improved self-esteem and a renewed sense of purpose. One remarkable outcome has been the increased confidence among citizens who previously struggled with reading and writing. Initially nervous about attending the course, these individuals reported that their experience with Phil not only boosted their confidence but also empowered them to overcome literacy barriers.
Phil’s approach to building relationships with citizens is particularly noteworthy. He regularly arranges catch-ups with them, offering reassurance and reinforcing the message that they are “enough” just as they are. This consistent support and encouragement have had a lasting impact, helping citizens to embrace change and take positive steps in their lives. One colleague mentioned how every citizen they referred to Phil left their meeting excited and eager to start the course, a testament to Phil’s ability to inspire and motivate.
Furthermore, the Ambassador program, delivered by Phil, has been described as life-changing for many participants. This program has provided citizens with opportunities to grow and develop, equipping them with the skills and confidence to pursue their goals. Phil’s commitment to delivering these programs has been instrumental in turning lives around, as evidenced by the many success stories shared by his colleagues.
The Impact on Colleagues
Phil’s influence extends beyond the citizens he serves; he also plays a crucial role in the workplace. His colleagues describe him as a great support, someone who helps to build their confidence and is always there with a smile. Phil’s positive attitude is infectious, creating a warm and welcoming atmosphere in the office. One of his colleagues noted that Phil makes the best coffees and never fails to brighten the office with his presence, which has a positive knock-on effect on the entire team.
In addition to his supportive nature, Phil is recognized for his empathetic and caring approach. His colleagues have witnessed countless life-changing conversations between Phil and the citizens, conversations that have led to real, positive change. When a colleague has a citizen who could benefit from the course, they confidently introduce them to Phil, knowing that his approach will resonate more effectively than their own explanations. This level of trust and confidence speaks volumes about Phil’s ability to connect with and inspire those he works with.
One colleague shared a story about a citizen who achieved something remarkable with Phil’s help, expressing deep gratitude for Phil’s support. The colleague acknowledged that the success would not have been possible without Phil’s intervention, underscoring the significant impact he has on both citizens and the team.
Conclusion
Phil’s contributions to the well-being of citizens and the morale of his colleagues are invaluable. His work through the Ambassador Programme and “Skills Tu Life” courses, his ability to build meaningful relationships, and his unwavering support for his team have made a lasting difference. Phil’s empathy, dedication, and positive attitude have not only changed lives but have also created a supportive and uplifting environment for all who work with him.
The gratitude and admiration expressed by both citizens and colleagues highlight the profound impact Phil has had, making him an indispensable part of the team and a true catalyst for positive change.
